Frequently Asked Questions

Here you will find answers to our most frequently asked questions. If you do not find the answer that you need then please do not hesitate to contact us.
CONTENTS
1. Delivery
2. Allergy information
3. Vegetarian/vegan/halal/kosher
4. Do you have any job vacancies?
5. Does The Spanish Chocolate Company offer tours of their business?
1. DELIVERY
When will my order arrive?
Standard – we aim for your order to be with you in about 5 working days. Please note that we do not send any orders over the weekend. Your order may be sent using either Royal Mail or any courier service at our discretion.
Express – Orders received before 1pm on a weekday will be sent the same day. Orders received after 1pm will be sent the following working day for delivery.
Delays in delivery may occur in situations where the order quantity is exceptionally large (i.e. it exceeds the levels of stock which we hold). We will notify you if this is the case.
Please note that we cannot guarantee these dates as we use Royal Mail and other couriers and cannot take responsibility for any delays which occur as a result of circumstances beyond our control.
International deliveries are made upon request
2. NUT, MILK, SOYA, AND EGG ALLERGIES
Do your chocolates contain nuts?
What we produce is totally nut free. We do not use any nuts in the factory for any products.
Does your chocolate contain dairy products such as milk, cream or butter?
We have labelled all the ingredient as per requirements clearly shown on the product to be viewed before a purchase can be made.
Our ‘just add hot milk’ traditional hot chocolate powder (in a tin) DOES NOT contain any milk products: you have to add the milk. Therefore, you may choose an alternative such as soya milk if you are intolerant of lactose.
Our ‘just add hot water or milk’ DOES contain milk products as listed in the ingredients.
Do you add soya lecithin to you hot chocolate powder?
We generally avoid this but if any products are enhanced by adding this, we will add it to the ingredients list.
Do your products contain Wheat?
We do use starch to thicken the products. Our main source for this is rice starch.
Do your products contain Egg?
We are totally egg free.

3. ARE YOUR HOT CHOCOLATE VEGETARIAN/HALAL/KOSHER?
Our ‘just add hot milk’ traditional hot chocolate powder (in a tin) is totally suitable for Vegetarians and Vegans (if using Soya Milk). Other products may contain milk products.
Our products are suitable for people who can only eat halal and kosher products.
4. DO YOU HAVE ANY JOB VACANCIES?
Unfortunately, we are not currently recruiting.
5. DOES THE SPANISH CHOCOLATE COMPANY OFFER ANY TOURS?
Unfortunately, we do not offer tours of our factory.