Terms and Conditions

CONTACTING US:
You can contact us through this page, or using the following details:
The Spanish Chocolate Company Ltd, PO Box 2233, Leicester, LE2 3ZT, UK.
Email: mail@spanishchocolate.com
Our office hours are 9am – 5pm Monday-Friday
Tel: 0116 210 3450
DELIVERY:
We only deliver to UK addresses (England, Wales, Scotland, Northern Ireland). Any International deliveries will be subject to freight charges and must be organised in advanced with us. Delivery will be made to the address given at the time of the order.
All orders are shipped using either Royal Mail First Class Post or a courier service (Standard Rate Only). Royal Mail Special Delivery Next Day or via a courier company will incur an extra charge depending on your chosen method. Express orders must be placed before 12pm for next day delivery.
Delivery estimates for Standard items are 3-5 working days and for Express orders placed before 1pm for the following working day. We are unable to make deliveries on a Saturday. Orders placed on a Friday will not be dispatched until the next working day.
If there is no one there to receive any parcels which cannot be posted through the letter box or otherwise securely delivered, then it may be left with a neighbour or you may be required to arrange collection or re-delivery. We cannot be held responsible for any damage, delay or mishandling which may arise when a delivery is attempted and fails.
We cannot be held liable for any delay in Royal Mail, or any other service we may use, or resulting from circumstances which are beyond our control, such as strikes, adverse weather conditions, disasters (natural or otherwise).
Whilst Royal Mail and any couriers we use provide guidelines on their service, please bear in mind that this is not guaranteed. We recommend that any orders for special occasions placed during peak seasonal periods (such as Christmas and Easter) are placed as early as possible in order to avoid disappointment resulting from postal delays.
Christmas orders must be placed at least 3 days prior to the appropriate Royal Mail deadline. This deadline changes every year and can be found on the Royal Mail website.
Orders of an exceptionally large nature (i.e. those which exceed our stock levels at the time of ordering) may take longer to fulfil. We will notify you if this is the case.
COMPLAINTS:
The Spanish Chocolate Company Ltd is committed to quality both in our products and in our customer service. If for any reason you feel that has not been achieved then please contact us immediately so that we can rectify any problems as soon as possible. We will respond at the earliest opportunity.
CANCELLATION AND RETURNS:
If you would like to cancel an order prior to dispatch, then please contact us immediately via email at sales@spanishchocolate.com, quoting your order reference number and your name and contact details including full postal address.
If you have ordered an item from us and you decide that this is the wrong item for you, you may cancel the order within 7 days of receiving the item and return it to us in its original packaging in resalable condition as well with any labels or seals intact. We will provide you with a full refund or credit against another item of your choice within 30 days.
It is not possible to return items on which the seal has been broken or the packaging has been damaged. We cannot refund any costs involved in returning any items to us.
We reserve the right, at our own discretion, to refuse, cancel or alter any order placed if for any reason we can no longer supply the item in question or if there has been a mistake in pricing or labelling of the product. We will always endeavour to contact you to advise you if this should ever happen.
CANCELLATION AND RETURNS:
If you would like to cancel an order prior to dispatch, then please contact us immediately via email at sales@spanishchocolate.com, quoting your order reference number and your name and contact details including full postal address.
If you have ordered an item from us and you decide that this is the wrong item for you, you may cancel the order within 7 days of receiving the item and return it to us in its original packaging in resalable condition as well with any labels or seals intact. We will provide you with a full refund or credit against another item of your choice within 30 days.
It is not possible to return items on which the seal has been broken or the packaging has been damaged. We cannot refund any costs involved in returning any items to us.
We reserve the right, at our own discretion, to refuse, cancel or alter any order placed if for any reason we can no longer supply the item in question or if there has been a mistake in pricing or labelling of the product. We will always endeavour to contact you to advise you if this should ever happen.
ORDERING ONLINE:
When you place an order we will send you a confirmation email to indicate that we have received your order. This confirmation does not indicate that a contract exists between yourself and The Spanish Chocolate Company Ltd.
Orders placed cannot be dispatched until we have received payment. If your payment online should fail, please contact us and we will do our best to help you.
We will indicate acceptance of your order, and hence a contract between us, when we ship your order to you.
If there is any significant delay in the delivery of your item of which we are aware we will contact you to let you know and offer an alternative, if it deemed appropriate.
If your item is temporarily out of stock we will place it on back order for you. We will contact you with the option to cancel or change your order if you would rather not wait.
We reserve the right to offer an alternative item or cancel any order and refund any money paid (as applicable) if there has been an error in pricing; a problem with stock; if we cannot deliver to your address; if we are no longer able to supply a product or for any other reason.
We cannot take responsibility for any loss or damage occurring after the goods have left our premises.
Once you have taken delivery of the goods you become responsible for the correct storage and care of those goods. We cannot be held responsible for anything which happens to them after this time.
STORAGE OF YOUR PRODUCTS:
Please keep your hot chocolate powder cool and dry, 16-18 degrees C, and out of direct sunlight.
Please note that refrigerators are too cold for chocolate powder.
ALLERGENS:
All ingredients are as per label. We have cannot be held responsible for individual allergies to any of our ingredients or its excipients.
PRIVACY:
We take your privacy seriously. For more information, please view our Privacy Statement.
REGISTRATION:
You may choose to register an account with us.
We reserve the right to refuse, cancel, or in any way alter an account at any time at our own discretion.
Your details will not be given to any third party other than to process your payment, complete your order and send you information from our company only. For more information please see our Privacy Statement.
You may remove your account at any time by contacting us with your name, email address and postal address. We may contact you to verify the request. Your data is protected by the Data Protection Act 1998.
REGISTRATION:
You may choose to register an account with us.
We reserve the right to refuse, cancel, or in any way alter an account at any time at our own discretion.
Your details will not be given to any third party other than to process your payment, complete your order and send you information from our company only. For more information please see our Privacy Statement.
You may remove your account at any time by contacting us with your name, email address and postal address. We may contact you to verify the request. Your data is protected by the Data Protection Act 1998.
TRADEMARKS AND INTELLECTUAL PROPERTY:
Trademarks, service marks and logos and other images displayed on this site belong to The Spanish Chocolate Company Ltd.
Nothing contained on this site should be construed as granting licence to use any trademark, service mark, logo or image displayed on this site without the express written permission of The Spanish Chocolate Company Ltd.
TRADEMARKS AND INTELLECTUAL PROPERTY:
Trademarks, service marks and logos and other images displayed on this site belong to The Spanish Chocolate Company Ltd.
Nothing contained on this site should be construed as granting licence to use any trademark, service mark, logo or image displayed on this site without the express written permission of The Spanish Chocolate Company Ltd.